RETURNS & REFUNDS POLICY
RETURNING AN ITEM
We hope that you will be happy with your purchase. If you are not happy with your purchase, please return your product with proof of purchase (confirmation email or payment receipt) and the product must be in the same condition as you bought it (including being in its original packaging), within 30 days from the date of purchase or receipt of the product, whichever is the latest date, and we will happily offer a replacement or a refund.
If you wish to return a product, please contact our Sales team.
IF YOUR PURCHASE IS FAULTY
If your product develops a fault within 30 days, in the first instance please contact our Sales team for further support.
RECEIVING YOUR REFUND
When applicable we will issue all refunds using your original payment method. If you originally paid for a product by debit or credit card, a refund will be issued to the same card used for payment.
Things to note:
Unfortunately, unless they are faulty or there has been an error on our behalf, we can’t exchange:
Vimeo on Demand Purchases
LymVol App™ purchases
Products that were marked/stated as non-returnable when you bought them
WAYS TO RETURN
You can return your product to us at the following address:
Lymphoedema Training Academy
Third Floor, New Beacon Building
Stafford Enterprise Park
ARRANGE A COLLECTION
If you would like to return a faulty item, or the item is too heavy or bulky to return yourself, please contact our Sales team to arrange a collection.
Please note, a collection fee will be charged, equal to the cost of delivery.
In the unlikely event that your goods arrive damaged or faulty, we’ll arrange a free collection and will offer you a replacement or a full refund.
RIGHT TO CANCEL ONLINE ORDERS
Under the Consumer Contracts Regulations 2013 you have the right to cancel your order, when you buy online, at any time up to 14 calendar days after the day on which you receive your delivery. If, for example, you receive your order on a Monday, you’ll have 14 days from the Tuesday to contact our Sales team.
To arrange for a product to be collected please contact our Sales team, with your order number and details of the product to be returned.
We’ll arrange for the collection of the product by our nominated carrier.
Please note that there will be a charge payable by you for this service, which will be equal to the standard delivery charge applicable to the product and your location.
All refunds for returned products will be made within 14 days from cancellation and will be made to the account used to purchase the product.
If you plan to return your product at your own expense, and you’ve paid for delivery as part of your order, you’ll be refunded the full amount, including the delivery charge. Returns are made at your cost and must take place within 14 days of the cancellation.
If you cancel before the item is dispatched, you will receive all your money back.
We’ll issue your refund using your original payment method i.e. credit/debit card within 14 days of us receiving the returned item(s) or you providing evidence of having returned the goods (for example, a proof of postage from the Post Office), whichever is sooner.
We are within our rights to reduce your refund to reflect any reduction in the value of the products caused by damage while in your possession.
As a consumer, you may have additional rights and this policy does not affect these rights.